Simple Returns

Within 14 days of receipt, you can return your goods to us free of charge by following a simple, quick and risk-free process. Items must be returned in their entirety, in their original packaging and in an unused and undamaged state. All refunds are issued promptly – no later than 14 days after receipt and inspection of the goods. Please note that additional delay may be possible due to recipients bank. Additional costs, such as the cost of express shipping, will not be refunded. Further legal information can be found in the Cancellation Policy.  

How It Works:

  1. Submit a return request Fill out the cancellation form and send it to us by post, fax or e-mail.
  2. Receive returns instructions Once we receive your return request, we will send you an e-mail with additional returns instructions as soon as possible.
  3. Package the goods Simply package up the goods that you wish to return, so that goods are adequately protected in transit.
  4. Send the parcel on its way Send the parcel back to us within 14 days.
  5. Receive your refund Once the goods have received, inspected and approved for a refund, you will be reimbursed promptly. Outbound money transmit within 14 days at the latest.